Linda Moir

As the former director of customer service at Virgin Atlantic, Linda Moir’s business experience in high profile companies makes her a leading key note speaker on the topic of customer service.

Moir’s career began working in HR for air traffic control in British Airways. She quickly climbed the ranks to HR Director of National Air Traffic Services and her impact on the company was unforgettable. Her appointment came at a crucial time and she was present whilst the company underwent major changes, such as moving into private ownership from a public time.

In 2003 Moir moved to Virgin Atlantic and was appointed Director of In-flight Services by Sir Richard Branson. Moir got to work straight away and revamped Virgin’s recruitment and training processes, as well as performance and promotion management of a staggering 5000 cabin crew. Following her impressive transformation of the airline, it received the highest customer satisfaction scores of Virgin’s history.

Another key period of Moir’s career was the 2012 Olympic games. Moir created the term ‘Game Makers’ to describe volunteer stewards, which became an unforgettable symbol of the games. Moir’s insatiable desire to excel is what led to her enviable career in HR and customer service management. Her expert experience allows her to lead talks on bottom up leadership, engaging employees and delivering excellence.