Linda Moir

Linda Moir has established a career in enhancing customer service within high-profile organizations. She held a pivotal role at the London Olympic and Paralympic Games in 2012, where she directed the front-of-house Spectator Services team. Prior to this, she served as the Director of In Flight Services for Virgin Atlantic, overseeing the airline’s in-flight customer experience. Her work focuses on leveraging human resources and customer service management to optimize performance outcomes through personnel.

During her five-year tenure at Virgin Atlantic, Linda Moir managed significant business expansion while upholding the company’s service promise. She collaborated with Sir Richard Branson to revise recruitment methods, training protocols, promotion structures, and performance management for approximately 5,000 Cabin Crew members. These efforts resulted in the highest recorded customer satisfaction scores for the airline. Her early career included a position as HR Director for National Air Traffic Services during its transition from public to private ownership.

Linda Moir began her professional journey at British Airways, where she contributed to the organization’s shift towards a customer-centered operational model. Her experience spans transforming service delivery in public, private, and event-based sectors, demonstrating a consistent focus on customer experience and employee engagement. She holds an MA in People Management and Industrial Relations from the University of Westminster and now operates as a consultant, specializing in improving customer service quality across various sectors through her company, Putneyred.