Linda Moir

Linda Moir is a customer service expert with a background at Virgin Atlantic and the London 2012 Olympic and Paralympic Games. After her instrumental role as Head of Event Services for the London 2012 Olympic and Paralympic Games, where she led the front-of-house Spectator Services team for the iconic event, Linda Moir has cultivated an acclaimed career in elevating customer service for high-profile global organizations. Her foundational expertise was forged at British Airways, where she played a key role in the airline’s strategic shift towards a customer-centered operational model. This was followed by her impactful tenure as HR Director for National Air Traffic Services, where she skillfully guided the organization through its complex transition from public to private ownership, navigating significant organizational change.

Linda Moir’s expertise empowers organizations to redefine their service delivery models, consistently achieving measurable outcomes in customer satisfaction and operational efficiency. Her consistent focus on employee engagement, coupled with her proven track record in transforming service cultures, positions her as a leading voice in customer experience, making her an invaluable asset for any entity aiming to achieve service excellence and robust growth.