Sheila Heen

Sheila Heen, an American author, public speaker, and educator, holds the esteemed position of senior lecturer on Law at Harvard Law School and is a distinguished member of the Harvard Negotiation Project. After earning her law degree in 1993, Heen dedicated her career to the study of negotiation theory for practitioners within the Harvard Negotiation Project.

In 1999, she co-founded the Triad Consulting Group, a globally recognized corporate education and communication consulting firm. Renowned for enhancing leadership and conflict management skills, Heen has cultivated an impressive client base that includes HSBC, BAE Systems, Unilever, Tatweer of Dubai, and more. Her work extends to the public sector, where she has provided training for the Obama White House, the Singapore Supreme Court, and theologians navigating disagreements over profound philosophical matters.

Heen’s debut book, “Difficult Conversations,” published in 2000 by Penguin, swiftly became a New York Times Bestseller. Tom Peters praised it as “mind-bogglingly powerful.” Building on her success, she co-authored “Thanks for the Feedback” in 2014, followed by “Thank God for the Feedback” a year later. Both books serve as invaluable companions, guiding readers in mastering the art of using feedback to foster personal, professional, and spiritual growth. Heen’s contributions to negotiation theory and her impact on individuals and organizations worldwide underscore her standing as a thought leader in the field of conflict resolution and communication.