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United States Sheila Heen is a Harvard Law School professor and author, recognized for her expertise in negotiation and conflict resolution.
Sheila Heen is the Thaddeus R. Beal Professor of Practice, and serves as a Deputy Director of the Harvard Negotiation Project.
Sheila Heen is the Thaddeus R. Beal Professor of Practice and serves as a Deputy Director of the Harvard Negotiation Project.
Sheila Heen is a New York Times best-selling author, founder of Triad Consulting Group, and a deputy director of the Harvard Negotiation Project at Harvard Law.
Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School, discussed mastering difficult conversations.
Heen has spent the last 20 years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations.
Sheila Heen was born in Des Moines, Iowa. She completed her B.A. at Occidental College in 1990 and earned her J.D. from Harvard Law School in 1993. Following her graduation from law school, Heen became affiliated with the Harvard Negotiation Project in 1993, where she has been involved in developing negotiation theory and practice. She currently serves as the Thaddeus R. Beal Professor of Practice and a Deputy Director of the Harvard Negotiation Project. Heen’s work focuses on complex negotiations, particularly those characterized by high emotions and strained relationships. She also contributes to executive education programs, including the Harvard Negotiation Institute’s Advanced Negotiation course and the PON Master Class.
Heen is a co-author of two New York Times bestsellers. The first, “Difficult Conversations: How to Discuss What Matters Most,” co-authored with Douglas Stone and Bruce Patton, was initially published in 2000, with a second edition in 2010 and a third edition planned for 2022/2023. This book expands on problem-solving approaches to conflict. Her second bestseller, “Thanks for the Feedback: The Science and Art of Receiving Feedback Well,” co-authored with Douglas Stone, was released in 2014. This book received the 2015 Book for a Better Life Award. She has also written for the Harvard Business Review and The New York Times, including as a Modern Love columnist.
In addition to her academic work, Heen co-founded Triad Consulting Group, a corporate education and consulting firm operating on six continents. Her corporate client list has included Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, Converse, and American Express. She works with executive teams to navigate conflict, improve working relationships, and facilitate decision-making. In the public sector, her firm has provided training for organizations such as the New England Organ Bank, the Singapore Supreme Court, and the Obama White House. She also collaborated with the U.S. Air Force to enhance feedback processes for pilots in training, which included flying in an F-16.
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